What you instructed us: 2022 shopper survey


2022 Customer satisfaction survey recap

The voice of the shopper is a key device in serving to ExamOne

Thanks to the hundreds of shoppers who participated in our annual buyer satisfaction Survey, which targeted on questions on our protection, high quality, and assist.

The voice of the shopper is a key device in serving to ExamOne tailor our companies and options to finest meet shoppers’ wants. We obtained over 500 written feedback — thanks for taking the time to share how you’re feeling. We sit up for implementing some constructive modifications as a direct results of your enter.

You instructed us we’re sturdy in these areas:

  • Being conscious of your questions and issues
  • Delivering assist via our gross sales representatives and account managers
  • Offering worth in our services and products

 You instructed us there are alternatives for enchancment in these areas:

  • Having extra appointment occasions out there for shoppers
  • Scheduling appointments takes too lengthy in sure areas

Subsequent steps

ExamOne groups fastidiously evaluation this info and develop motion plans to handle the areas you instructed us have been vital to you. Previously, shopper suggestions has led to enhancements in our scheduling instruments, standing updates, and examiner recruiting.   

For 50 years, ExamOne has been serving to insurers and people full the life insurance coverage utility course of with ease. Listening to immediately from you about what’s working properly and what wants enchancment helps make us stronger as a corporation.


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