Tuesday, October 4, 2022
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We’re Hiring: Humbly Assured Seasonal Buyer Assist Specialist

About Us and Why We’re Hiring

We construct “You Want a Finances,” the perfect budgeting software program round. (However individuals within the know name us YNAB, which is pronounced “why-nab”). For greater than a decade, individuals have been shopping for YNAB after which telling their buddies what a distinction it has made of their lives. Google us, or learn a few of our opinions on the app retailer, and also you’ll see what we imply. We love constructing one thing that actually adjustments individuals’s lives, and we’ve got a formidable (if we do say so ourselves) ecosystem of apps, dwell lessons, and stellar assist.

As we wind down 2022 and put together for the brand new 12 months, we’re in search of tech-savvy, pleasant, Seasonal Buyer Assist Specialists. This can be a non permanent, part-time (23-27 hours per week), distant place starting in early November 2022 and going by mid-February 2023. For those who’re a YNAB person already (or keen to study!) and are recognized for being useful, affected person, and superior, we wish to hear from you!

Now we have one overarching requirement on the subject of becoming a member of our workforce—even briefly: our Core Values have to actually click on with you. For those who’re nodding emphatically whereas studying it, you’ll in all probability match proper in!

Different necessities:

  • Understanding of, or willingness to study, YNAB. 
  • Tech-savvy. We’re not saying it’s essential to know C++, however navigating a number of packages directly and troubleshooting technical points shouldn’t scare you
  • Wonderful written English
  • Obtainable to work 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday) 

Extra about our perfect Seasonal Assist Rep…

January is our busiest time of the 12 months! We obtain hundreds of messages from outdated and new YNABers alike who wish to begin off the 12 months on the fitting foot. We wish you to hitch our devoted assist workforce to assist us reply every of those messages in a pleasant and well timed method. 

You’ll be the face of YNAB. We’ll practice you to reply the most typical questions our customers have so that you’ll be capable of make a distinction out of your very first shift.

You received’t thoughts answering the identical query a number of instances in the identical shift, as a result of it’s a special buyer every time—one other likelihood to make somebody’s day. 

You’re additionally in a position to change gears comparatively rapidly. You could reply a number of bank card questions in a row, then effortlessly change to a direct import difficulty once you come throughout it. 

You handle to exceed expectations even once you ship a special reply than the shopper hoped for.

that pace of response is extraordinarily essential, however you possibly can stroll that nice line between pace and accuracy. You’re a grasp of being direct and pleasant inside the similar sentence.

You’re a workforce participant. that your efficiency impacts the workforce as a complete, and are continuously striving to make your self, and thus the workforce, higher.

You love taking that one little additional step past what’s anticipated. You’re artistic in that approach.

Who You’d Be Working With:

Natalie & Renae are on our assist onboarding workforce and will probably be your managers throughout your time at YNAB. They’ve the unbelievable privilege of strolling you thru all of the ins and outs of YNAB assist. Together with the complete onboarding workforce, they’re excited to be proper there with you as you’re employed within the queue. You’ll have many alternatives to ask questions, get suggestions and obtain loads of digital high-fives. 

Your workforce of fellow seasonal assist reps will seemingly be among the greatest individuals you’ve ever labored with. You could be unfold over the globe, however you’ll come collectively in your Slack (our inside communication platform) channels for a fast howdy earlier than hopping into the queue. 

A Day within the Life:

You’re usually scheduled for a 5 hour shift, however issues are busy within the queue this week and you’ve got some flexibility in your schedule, so that you provided to work six hours at this time. That additional hour means much more customers you get to thrill together with your responses.

You begin your shift by checking for any latest updates and bulletins. As soon as caught up there, you shut Slack to reduce distractions as you head into the queue. 

Your first cease is your follow-ups. You had yesterday off, so your teammates took care of most of them, however there are just a few that got here in earlier this morning—together with some from customers letting you understand your final responses solved their points completely, so your day is off to a fantastic begin!

Then, new conversations will probably be routed to you and also you’ll reply to every one. You’re usually shocked by the complexity of the questions you see, however you’re excited for the problem each brings. And you understand you possibly can hand off those past your stage, and plan for a while out of the queue to fill in these data gaps. 

In the present day you will have your one-to-one assembly together with your supervisor, so that you pop in your headphones and hop on a video name to speak about your metrics, targets, and a few difficult conversations you need a second opinion on. 

Earlier than you understand it your work day is over, so that you say goodbye to your workforce in Slack, change your Slack standing, and rapidly scan your activity checklist and calendar for tomorrow. Glad with the day’s work, you shut your laptop computer and transfer on with the remainder of your day.

You’re who we’re in search of should you:

  • Are a wonderful self-manager and might meet the efficiency expectations set by your supervisor.
  • Can decide to a set schedule of 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday) 
  • Worth excellence and steady enchancment. On the similar time.
  • Have glorious written English.
  • Perceive how each assist response is an expression of the YNAB tradition and model.
  • Are thought of a stellar communicator.
  • Love brightening somebody’s day.
  • Can tactfully ship troublesome information and get a thanks for it. You’re that good.
  • Take pleasure in rolling with the punches and making an attempt belongings you haven’t ever performed earlier than.
  • Aren’t afraid to ask questions and are available to each 1:1 with subjects to debate.
  • Are wildly productive and unbiased, however a team-player at coronary heart.
  • Have a dependable laptop computer or pc for work (a pill or Chromebook received’t fairly minimize it for among the packages we use).

Bonus Factors:

  • You already use and love YNAB.
  • You may have Buyer Assist expertise.
  • You can be found to work someday between 4pm and 10pm UTC.

Pay for this seasonal place will probably be $18 USD per hour

YNAB is an equal alternative employer. We consider range of backgrounds, beliefs, talents, and experiences to be vital to our success and are obsessed with making a welcoming, supportive, and collaborative atmosphere for all staff. All are inspired to use as we proceed to develop a sensible, hard-working, and various workforce who love working collectively to construct one thing that issues.

Methods to Apply

Please notice that whereas YNAB is totally distant, as a result of this explicit position is a short-term, non permanent place, you need to both dwell outdoors the U.S. or dwell in one of many following states:  Arizona, Arkansas, California,  Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. We’re additionally not in a position to rent in the UK for this position. 

  • Write a canopy letter (connected as a PDF) introducing your self explaining why this place pursuits you and why you’ll be a fantastic match. Cowl letters are supposed to promote, so promote us!
  • On a separate web page of your cowl letter, reply the next questions (with every response being a few paragraph in size): 
  1. What’s your secret to nice buyer assist?
  2. What excites you most about this place?  
  3. Inform us a few time once you needed to study one thing new to excel at your job.
  4. What hours of the day give you the results you want? What days of the week are off limits? 
  5. As talked about, we’d like seasonal staff who can work from early November (November 7, to be precise) by mid-February, please tell us when you’ve got any day without work wants throughout this time. 
  • Connect your resume as a PDF. 
  • Deadline for purposes is 11:59pm ET on October 1, 2022. Agency. It’s an actual deadline.

We will’t wait to listen to from you!

P.S. We’ll ship you a affirmation electronic mail when you apply. Please add that electronic mail to your protected sender checklist, to make sure that future emails come by. (For those who don’t obtain it, please verify your promotions inbox, junk folder, or any filters you could have arrange.)

P.P.S. Please remember that whereas we’ve traditionally stored a gaggle of seasonal assist specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any non permanent contracts into everlasting ones. You possibly can count on this position to final now not than 16 weeks.

Apply Now



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