Greater than a name middle


Gathering and delivering very important shopper information to our shoppers

Our conventional name middle mannequin has advanced into an modern and multi-channeled reply to shoppers’ information wants. From gathering a person’s historic data over the cellphone, on-line or in-person to delivering the information into underwriting workflows- ExamOne is right here to assist our shoppers.

We sat down with one among our inner consultants, Yona Wright, Enterprise Options Specialist, and requested her a couple of questions on our name middle. Yona works hand in hand with our clients to offer distinctive information assortment options.

Let’s study extra about these private historical past assortment choices

Yona Wright
Yona Wright, Enterprise Options Specialist

Yona, what would you say makes ExamOne stand out from different name middle firms? 

I’m so proud to be a part of the corporate that pioneered the teleinterview in 1999 and I feel our intensive expertise units us aside. Lots of our staff had been right here in these early days and may leverage years of trials and diversifications to assist our clients design the best questionnaires and shopper expertise they require for his or her distinctive targets. Moreover, our state-of-the-art know-how, 300 skilled interviewers, intensive coaching program, dedication to our workers, and fervour for our clients enable us to concentrate on acquiring shopper information in an environment friendly and quality-controlled surroundings. We service over 70+ of the nation’s largest insurance coverage carriers using digital signature collections by way of voice authorization and DocuSign, holding the method safe, handy, and quick.

What are some recommendations you might need to extend completion charges amongst candidates?

Presently, we provide 3 handy choices for candidates making use of for all times insurance coverage. They will full these questions in a way that’s most comfy for them, whether or not that be a teleinterview, in-person interview, or our most up-to-date and modern function, E-interview. Our built-in, fashionable, and user-friendly on-line choice permits candidates to securely full the questionnaire at a time that’s handy for them. By offering candidates with extra choices, we now have elevated private historical past assortment completion charges by 40%.

What are some downfalls that may be averted throughout the private historical past assortment course of?

Not benefiting from the flexibility to schedule the paramedical examination on the finish of the interview. It is a seamless course of that enables real-time scheduling with a cell phlebotomist, ExamOne department workplace, or at a Quest Diagnostics Affected person Service Middle, which has expanded our appointment availability to 70,000 extra weekly time slots.

Is there something new within the pipeline that you’re enthusiastic about? 

Sure, there are a number of initiatives coming in 2023 that I’m enthusiastic about. We now have invested greater than $2 million in our infrastructure over the previous yr, together with upgrades to our name middle know-how. We shall be launching applicant texting initiatives that may ship a textual content to the applicant with a hyperlink to name us on the time that’s most handy for them to finish their interview. We’re exploring ways in which we will combine our information sources throughout the interview course of.

How does the longer term search for how a person’s historic data is collected by ExamOne?

As I discussed earlier, ExamOne launched the modern teleunderwriting idea to the life insurance coverage trade 22 years in the past, and we’re pleased with that milestone. We proceed to modernize, finishing over 1.6 million interviews yearly, in addition to assist over 290 languages by way of our translation accomplice. The pandemic resulted in new methods of working for everybody, together with our name middle staff. We now have discovered that our staff have excelled and are environment friendly in varied work environments – from our company workplaces to staff’ houses. We are going to all the time attempt to supply elite customer support and repeatedly evolve our know-how to make it simpler and extra handy for candidates to finish the life insurance coverage danger evaluation course of.

Need to study extra?

We’re all the time on the lookout for new methods to increase and develop our partnership. Please be at liberty to achieve out to me ([email protected]), your Strategic Account Government, or Account Supervisor. We might love to debate additional how our modern name middle capabilities and information assortment choices might finest match your corporation wants.


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