Saturday, October 1, 2022
HomeLife InsuranceClasses from the entrance line

Classes from the entrance line

What I discovered from my ride-along with an ExamOne cellular phlebotomist

The paramedical examination is the place we contact the consumer, actually. It’s the ExamOne promise manifest, the second when the entire exhausting work and collaboration throughout all the group comes collectively and takes form.

Our cellular phlebotomists are the face of ExamOne. They’re probably the one ExamOne worker that candidates and sufferers ever meet, and these interactions are very private — whether or not the examination takes place on the applicant’s or affected person’s dwelling, at their workplace, or at one among our paramedical service facilities. Our examiners are usually not solely representing ExamOne, but additionally the insurance coverage firms, scientific analysis organizations, and healthcare suppliers we service.

In beginning my function as govt director of operations, it was necessary for me to be taught all features of our day-to-day enterprise, throughout all roles. I had the chance to go on a ride-along with one among our cellular examiners, Tom Rush.

I discovered a lot on that day, I got here again so impressed and so empowered.

These are some things I discovered from this expertise:

Customer support is a staff sport – It takes a village. Customer support begins effectively earlier than the examiner rings the doorbell to start a group. We’re dedicated to supporting our examiners and setting them up for fulfillment. Was the scheduling course of handy? Did the affected person obtain textual content affirmation?

Each occasion is necessary – From life insurance coverage software examinations to emergency on-site drug testing and cellular phlebotomy collections for scientific trials – our examiners help so many alternative sorts of purchasers. Every have their distinctive wants and necessities, and every are equally necessary.

Being a Quest Diagnostics firm units us aside – Shoppers often already know the Quest model and repute as a number one laboratory. For all times insurance coverage candidates, accessing their laboratory outcomes is a novel profit. Our examiners are certain to remind our life insurance coverage applicant that they’ll print their outcomes and take it to their physician.

Communication is vital – It is very important set expectations. Our examiners discuss our candidates and sufferers by means of every step of a group. Taking as a lot care as doable throughout each interplay.

Throughout my ride-along, one among our candidates was pregnant, and he or she was slightly apprehensive when she noticed the three vials for the gathering.

Tom took the time to ensure she was snug and let her know that he solely wanted 2 vials, the third was additional in case there was a mechanical malfunction.  Our examiners are anticipatory and compassionate. Once more, they’re the face of not solely ExamOne, however the purchasers we symbolize.

You meet individuals who care –  We’ve the privilege of serving folks. The people who find themselves shopping for life insurance coverage are taking up a monetary dedication to guard their family members. The examination course of expertise must be executed with care and professionalism as a result of it’s a mirrored image on our purchasers. Happy customers usually tend to proceed with and full the method.

This ride-along helped me perceive the views of our examiners, purchasers and  customers. To ensure that ExamOne to attain operational excellence, it’s vital that we’ve got a deep appreciation of the life insurance coverage applicant, shopper, and affected person journeys. These insights are vital to providing the most effective cellular community in america. We’re investing in our community capability and rising our entry factors throughout cellular, branches, and paramedical service facilities. This funding in our community will ship enchancment on turnaround time, in addition to improve obtainable appointments, improve completion charges, and improve high quality.

We offer candidates and sufferers with a nice and handy examination expertise, and that’s mirrored in our survey scores and applicant suggestions.

To search out out extra about our paramedical providers and nationwide examiner community of cellular phlebotomists, go to



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